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Home / Privacy & Data Policy

Privacy & Data Policy

Last updated: August 2026 · This policy explains how MakeNow ("we", "us") collects and processes personal data in line with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who we are

MakeNow, operating at makenow.cc, provides on-demand manufacturing services (3D printing, CNC machining, sheet metal fabrication and laser cutting). Data controller contact: contact@makenow.cc.

2. What data we collect

  • Account & order data — name, email, phone, shipping and billing address, order history.
  • Design files — 3D models and drawings you upload for quoting and production (see section 5).
  • Payment data — processed by our payment providers; we do not store full card numbers.
  • Technical data — IP address, browser type, and usage analytics collected via cookies where you consent.
  • Communications — emails and messages you send us, including quote requests.

3. Why we process it (legal bases)

  • Contract performance — quoting, producing, and shipping your parts; customer support.
  • Legitimate interest — improving our service, preventing fraud, securing our systems.
  • Consent — marketing emails (e.g. discount codes) and non-essential cookies. You can withdraw consent at any time.
  • Legal obligation — invoicing, tax and accounting records.

4. How long we keep it

Order and invoicing data is kept as long as required by tax law (typically 7–10 years depending on jurisdiction). Uploaded design files are retained while your account or quote is active and deleted on request. Marketing data is kept until you unsubscribe.

5. Your design files

Uploaded files are used solely to quote and manufacture your order. They are never published, shared with third parties beyond what production requires, or used to make parts for anyone else. See our Confidentiality & NDA page.

6. Sharing and international transfers

Your data may be shared with: shipping carriers (name, address, phone — to deliver your order), payment processors, our quoting and order-management software providers, and our production facilities in the United States, European Union and Singapore. Where data leaves the EEA/UK, we rely on adequacy decisions or Standard Contractual Clauses.

7. Your rights (GDPR)

You have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any right, email contact@makenow.cc. We respond within 30 days. You may also lodge a complaint with your local supervisory authority.

8. Cookies

We use essential cookies for the site and quote tool to function, and analytics/marketing cookies only with your consent. You can manage preferences in your browser settings.

9. Security

Data is transmitted over HTTPS and stored with access controls. Files and personal data are accessible only to staff who need them to fulfil your order.

10. Changes

We may update this policy; the latest version always lives at this URL with the date above.

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